Eaton Corporation Process Assistant-Customer Support in MM, India
- Primary Function:*
This position for GSSC- Process Assistant – Customer Support will be responsible for managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to Eaton’s ERP’s.
Focus of this role would be to manage the received transaction processing with complete ownership of the received order/quote as per the process guidelines
- Essential Functions:*
/ List the essential functions (i.e. key responsibilities with expected end results) that must be accomplished in order to fulfill the/
/ purpose of your position as described above.)/
Review of service receipt tools such as Mailbox/SharePoint/Shared drive
Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status.
To be competent on 1-2 process task (Portal, Order Entry or quoting)
Basic Qualifications (Including Educational Requirements)*
- Specialized Knowledge:*
/ Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) that this position requires./
Preferred Knowledge and Training
Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
Good Typing speed
6 months- 1 year of experience in back office processes, preferable in order management
Hardworking and quick learner
Flexible working in US shifts
Exposure to any ERP’s- Oracle, SAP, Mainframe based
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
Focused on the Sales & Marketing function, GSSC powers Eaton businesses to win more and improve profitability, through its core service areas of Pricing, Market Intelligence & Business Analysis, Customer Support and Front End Program Support.
GSSC has an opportunity for …….. in Pune India office
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers. Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
JOBTITLE: Process Assistant-Customer Support
DIVISION: Corporate Sector